FAQs

Frequently asked questions

What is a Gift Card?

The 5&33 Gift Card is a physical prepaid Gift Card available in euro (EUR). The Gift Card can be used to pay for meals and drinks at 5&33. It can also be used to pay for hotel charges (any eligible service managed or operated by a participating hotel including applicable taxes) at art’otels, Park Plaza Hotels & Resorts, Quorvus Collection, Radisson Blu and Park Inn by Radisson hotels as well as various restaurants such as Chino Latino and TOZI and wellness facilities in participating countries.

Gift Card value

What is the minimum and maximum value of the Gift Card?

The minimum value is EUR 20 and the maximum value is EUR 150.

Can I choose the value of the Gift Card?

You can choose any value between EUR 20 and EUR 150.

Purchase the Gift Card

Where can I purchase a 5&33 Gift Card?

You can buy the Gift Card at 5&33.

Can I include a customised message with the Gift Card?

Yes, you can write your message on the carrier.

Will the gift recipient know how much was loaded on the Gift Card?

The value can be personally written on the carrier.

When is the Gift Card activated?

If you buy the Gift Card at 5&33, it is activated at the moment you purchase it.

How many Gift Cards can I purchase?

You can purchase a maximum of 24 Gift Cards in one order.

How do I settle the payment?

The Gift Cards will need to be paid by credit card (MasterCard & Visa). We do not accept cash.

I want to cancel my purchase. Is this possible?

You will need to contact the Gift card support centre: We will block the Gift Card in the system and will refund you on the credit card that has been used for payment.

Is there a handling fee or shipment charge?

When the Gift Card is purchased at 5&33, you receive the Gift Card at time of purchase. No shipment is needed and therefore no shipment or handling fee applies. The card can be used immediately.

Participating countries:

Countries where the Gift Card can be redeemed, besides at 5&33, at restaurants and hotels that accept the Gift Card for payment:

Austria, Bahrain, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Jordan, Kuwait, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Spain, Sweden.

Gift Card support centre:

Tel: +353 1 215 9051*

Fax: +353 1 2123751

This email address is being protected from spambots. You need JavaScript enabled to view it.

*Your local network’s international call rates to the Republic of Ireland apply. Charges for calls from mobiles may vary.

Visit the website for participating art’otels.